Store Policy

Refund/Return Policy

Refund/Return Policy:


Original sales receipt must accompany returns.

 

We accept returns for exchange or refund 1 calendar days after delivery of the product. At our sole discretion after 1 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

 

  • -without showing signs of wear or damage in any way

  • -within 7 calendar days of the delivery date (after 1 days no returns are allowed)

  • -must not be a special order or a custom order

  • -unless noted that it cannot be returned or has a different return policy time period other than that 1 days noted in that item's particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.


Refunds are contingent upon inspection of item(s) once we receive it. Delivery and shipping costs may not refundable.


You MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 1 days and WITHOUT contacting us will NOT be refunded.
 

Customer is responsible for all shipping costs if seller is not at fault.

Privacy & Safety

What information do we collect?
 

  • We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Yuba City Florist - Plumas Street. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
 

Business and Delivery Hours

Online Store

  • Everyday- 24 hours

Business Hours

  • Monday - 10 AM to 2 PM

  • Tuesday - 10 AM to 2 PM

  • Wednesday - 10 AM to 2 PM

  • Thursday - 10 AM to 2 PM

  • Friday - 10 AM to 2 PM

  • Saturday - Closed

  • Sunday - Closed

Delivery Hours

  • Monday - 10 AM to 1 PM

  • Tuesday - 10 AM to 1 PM

  • Wednesday - 10 AM to 1 PM

  • Thursday - 10 AM to 1 PM

  • Friday - 10 AM to 1 PM

  • Saturday - By prior appointment only

  • Sunday - Closed

Some locations may be delivered the following day on some same day orders.

Payment Methods

- Credit / Debit Cards

  • American Express

  • Discover

  • MasterCard

  • Visa

 
Homepage
Homepage

Contact

Address: 669 Plumas Street, Ste A

Yuba City, CA 95991

Phone: 530-673-9060

Email: YCFlorist@Comcast.net

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